How to reboot your gateway

When the gateway is offline, it means that data cannot be sent to The Yield platform. This can affect the accuracy of the data and may temporarily make some information unavailable in the application.

It's important to get the gateway back online quickly to ensure that all data is up-to-date and accessible without any interruptions or delays.

If you encounter an offline gateway or receive a notification from the Yield Support Team about it, feel free to refer to our Gateway Inspection Guide and follow the steps below to resolve the issue:

1. Check the gateway power:

• Ensure that the gateway is turned on. If it's turned off, please turn it back on.
• Verify that the gateway is receiving power. Check if the power cable is securely connected to the gateway and the power source.

Occasionally there could be a power outage in your area that you can confirm using the table below - if so, we will need to wait for the site’s power to return. Please visit the respective websites based on your location to check for power outages in your area.

2. Look for indicator lights:

• Open the gateway box and inspect the hardware. There should be indicator lights on the gateway.
• If the lights are not illuminated or blinking, it may indicate a power or hardware issue.

(indicator lights)

3. Internet Connection: Confirm that the gateway is connected to a stable internet connection. Check the Ethernet cable or Wi-Fi connection to ensure it is properly connected and functioning. Restarting the router or modem may help resolve any connectivity issues. 

4. Telstra outage: to check if there is a Telstra outage in your area, please visit the Telstra Outages website. If there is an ongoing outage, it is advisable to wait for Telstra to resolve the issue and restore the connectivity. During an outage, it may not be possible to access Telstra services such as internet and phone until the network is reconnected.

5. Attempt to reboot a gateway. To reboot the gateway, simply locate the power socket near the gateway, switch it off, wait for 20 seconds, and then turn it back on. Make sure the lights inside the gateway are back on after the reboot. This process can help resolve issues and restore normal operation. 

6. Contact The Yield Support team:

• If you cannot determine any reason why the gateway is offline or if there are no lights on the hardware, it's recommended to contact our Customer Support team.
• Inform them about the power status, any observations you've made, and any error messages displayed on the gateway.

Our support team will assist you further in identifying the cause of the issue and finding a resolution to get your gateway back online.