Sensors can be damaged by storms, high winds, grazing animals or on-farm activities.
Should you notice a broken or damaged sensor, please contact Support and email them photos of the damage. Please also note the node that the sensor is assigned too.
This will help the Support team identify if there is anything that can be done to repair the sensor. If not, we will follow the Hardware Replacement Process.
Hardware Replacement Process
Any hardware replacements or additions that sit outside of any Support Maintenance Agreement with The Yield, will follow the below process.
When hardware needs to be replaced, the Support team will provide either an estimate or quote for the work to be completed.
- Estimated cost of work – Will be provided if The Yield is required to conduct a site visit to investigate the issue. Once the engineer is on site, the Support team will provide you with the relevant details and agree a process on how to move forward.
- Quote – Provides a detailed overview of the cost to replace the hardware. This will include a breakdown of site visit (if applicable) and the hardware. Quotes are valid for 14 days once issued. Once the estimate or quote has been accepted, the Support team will work with you to arrange the hardware replacement. An invoice will be issued once the work is complete. Should you prefer to wait for the Annual Maintenance visit for the hardware to be replaced, please note that there will be an impact to the sensor data recorded until the hardware is repaired.