The Yield Hardware Maintenance

Maintaining your hardware

Regular maintenance of The Yield hardware is required to ensure that sensor readings are accurate. Maintenance may be required to ensure that nodes and gateways function correctly. Further details on maintenance tasks are outlined in our User Guides below:

• Gateway Inspection Guide
• Node Inspection Guide
• Sensor Inspection Guide

Please do not make any modifications or move your hardware without first informing the Support team at The Yield. 

Faulty and damaged hardware

Should you, or a member of The Yield, identify an issue with your installed hardware, The Yield’s Support team will work with your designated contact for the hardware to be visually inspected. Providing the Support team with photos of the node and/or sensor, particularly any signs of visible damage, can be helpful in determining issues, and a possible solution.

The Support team will provide instructions that should help resolve the issue. However, if the hardware has been damaged and needs replacing, the Hardware Replacement Process will be applied.

Hardware Replacement Process

When hardware needs to be replaced, our Support team will provide you with a comprehensive breakdown of the costs involved in replacing your hardware. These quotes are valid for 14 days from the date of issue. Once the  quote has been accepted, the Support team will work with you to arrange the hardware replacement. An invoice will be issued once the required replacement part(s) is shipped out.